We are pleased to offer free shipping on all orders, so you don’t have to worry about any additional shipping fees. From the moment you place your order, we’ve got you covered every step of the way.

Order Confirmation

Once you place your order, you’ll immediately receive a confirmation email from us at the email address you provided during checkout. This email will contain all the details of your order, including the items purchased and the shipping address you provided. Please take a moment to review this information carefully to ensure that your items are correct and your shipping address is accurate. If everything looks great, we can begin preparing your order for dispatch!

Handling

Your order now enters the Handling Phase. During this 1–2 business day period, we carefully review your order details and ensure that everything is in perfect condition for shipping. We pack your items with care, making sure everything is ready for dispatch.

Dispatch and Tracking

Once your order is ready, we hand it over to our trusted courier partner. You’ll receive another email notification informing you that your order has been dispatched, along with a tracking number. You can use this tracking number to follow your parcel’s journey on our website’s Track Order page (if available) or directly on the courier’s website. This shipping period typically takes 3–5 business days.

Delivery to Your Doorstep

Once your parcel is on its way, it will make its journey to your doorstep. Our delivery times typically range from 3 to 5 business days after dispatch. Please note that occasional delays can occur due to unforeseen circumstances such as public holidays or extreme weather conditions. Should your parcel experience a delay, we will contact you as soon as possible to inform you and provide relevant updates.

Holiday & Delivery Delays

During public holidays, the processing and shipping of orders may take longer than usual.

In the event of any delays (due to public holidays, adverse weather conditions, or other unforeseen circumstances), you will receive a specific email notification explaining:

• The reason for the delay
• The revised expected delivery timeframe
• Any actions you may need to take

Important Notes

• We currently only offer shipping within the UK. We do not provide international shipping at this time.

• Weekend Orders: Orders placed on weekends will commence processing on the following Monday. Please factor this into your expected delivery timeframe.

• Delivery Time Calculation: The total estimated delivery time is 4 – 7 business days (1–2 business days for handling plus 3–5 business days for shipping).
• Shipping Delays: While we strive for timely delivery, delays may occur around public holidays or due to severe weather. We will notify you of any such delays as soon as possible.

Questions or Concerns

If you have any questions or concerns regarding your order or our shipping process, please do not hesitate to contact us. We are here to assist you!

• Email: support@vermellos.co.uk
• Phone: +44 0000000000
• Address: 78 Wembley Park Drive, Wembley, HA9 8HB, United Kingdom

Business Hours: Monday – Friday: 9:00 AM – 6:00 PM

Saturday: 10:00 AM – 4:00 PM

Sunday: Closed